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Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice
  • It is illegal to sell alcohol to people under the age of 18. Customer must register an account in order to place an order. The Customer confirms that he/she is 18 years old or above when they register for the account. The Customer shall ensure that no person shall use his/her login to purchase alcohol products and a person aged 18 or above (identification required) must be present to take delivery or delivery shall be withdrawn and attempted at another time agreed.

  • Pictures are for references only.

  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. HK Liquor Store Co. Limited and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if HK Liquor Store Co. Limited believes that customer conduct violates applicable law or is harmful to the interests of HK Liquor Store Co. Limited and its subsidiaries.

  • Privacy Policy
  • HK Liquor Store Co Limited use of personal information that you may submit to us through this Web site is governed by the HK Liquor Store Co. Limited Privacy Policy.

Shipping & Delivery

  • HK Liquor Store Co. Limited ships merchandise to locations within Hong Kong but not include: Restricted Areas, Outlying Islands (see list below for details), non-permanent address, hotel guest rooms, ports, marina and warehouses, at premises above 4th floor of a building which cannot be accessed by elevator for delivery of 2 cases or more, and OTHER INTERNATIONAL LOCATIONS. Delivery fee of HKD $100 will apply for orders under HKD $800, otherwise delivery fee is included.

     

    Restricted Areas and Outlying Islands includes:

    SHA TAU KOK TA KWU LING MAN KAM TO MAI PO
    LOK MA CHAU CLOSED AREA LO WU PO TOI
    TUNG LUNG CHAU GRASS ISLAND CROOKED ISLAND (KAT O) TUNG PING CHAU
    MUI WO LAMMA ISLAND PENG CHAU CHEUNG CHAU
    TAI O LANTAU ISLAND    

     

  •  All goods will be shipped within 3-4 working days upon payment confirmation. Slight delay may occur during Typhoon Signal No. 8 or above, Black Rainstorm warning or above, or due to delivery schedule of the courier company we employ. All expected delivery dates and time are estimated only. We will not be liable for any loss or compensation you may incur as a result of late delivery.

  • You must receive your order on the appointed delivery date or give us at least 48 hours’ prior notice to reschedule another delivery. Otherwise, we reserve our right to charge you: (a) all our costs including storage and insurance; and (b) HK$200 as administration fee for each subsequent delivery. If you fail to receive your order upon our first delivery, or if you have given us an inaccurate delivery address, we reserve the right to charge you additional fee for all subsequent deliveries.

Return and Refund Policy

  • Wine is a perishable commodity, and some may deteriorate over time or if stored improperly, e.g. extremes of temperature. Therefore, we only (at our discretion) accept return or replacement of product only under the following conditions:

 

  • if the product is proven that it is defective or damaged before you accepted it; or

 

  • (b) the product we delivered doesn’t match with your order. The Customer is requested to examine the goods immediately upon delivery for any deficiencies and/or damages. Claims (if any) must be lodged to us at (+852 3543 0039) at the time of delivery, otherwise we shall have the discretion to refuse your claim after delivery. Please return the product with its original packaging and free gifts (if any) related to the returned product. Please provide order invoice and delivery note upon return.

 

  • Opened or used products cannot be returned or refunded.

 

  • We will inspect the product you wish to return. If we found the product is not defective, damaged or the products are matched with you order, refund or exchange is not allowed. If we accept your exchange request, our customer representative will contact you for the arrangement. If we accept your refund request, we refund the amount using the same payment method used to pay for the order

Shipping Arrangement - Special Arrangements During Coronavirus (COVID-19) Outbreak

*updated 28 Feb, 2022* Due to suspension of delivery service by several of our courier partners, deliveries to outlying areas such as Tung Chung, Discovery Bay and Ma Wan will experience some delays. 

In light of the recent situation of novel coronavirus infection, to prevent further spread in the community, pick-up and delivery service will be temporarily suspended for following locations: all hospitals, clinics, quarantine centres and "buildings in which confirmed cases of novel coronavirus infection have stayed during the symptomatic phase in the past 14 days".

List of concerned “buildings” can be referred to on the Department of Health - Centre for Health Protection's website:https://www.coronavirus.gov.hk/eng/index.html

Latest Situation of Novel Coronavirus Infection in Hong Kong: https://chp-dashboard.geodata.gov.hk/nia/zh.html

If we have already picked up shipments which are delivering to the above locations, we will contact customers for alternative arrangement as soon as possible.

Please be assured that HK Liquor Store Co. Ltd. takes the issue very seriously and has implemented various measures to minimise the risk that our employees in Hong Kong may be exposed to.

The safety of our employees, our customers and the people in the communities we proudly serve is a top priority and we will continue to work with the relevant local authorities to provide service to all areas where and when conditions permit safe access. We are closely monitoring the situation and will take the necessary steps to ensure minimal impact to service.

新型冠狀病毒 –派送應對措施
鑑於現時出現新型冠狀病毒感染的情況,為防止疫情在社區蔓延,本公司現決定停止前往所有醫院、診所、檢疫中心、及在「過去14天內曾有確診新型冠狀病毒感染個案在出現病徵期間逗留過的大廈」等地點進行收件及派送。

有關大廈名單可參考以下衛生署 衛生防護中心網頁:https://www.chp.gov.hk/en/features/102465.html
新型冠狀病毒感染 - 香港最新情況:https://chp-dashboard.geodata.gov.hk/nia/zh.html

如敝司已收取或派送往以上地點的貨件,當盡快聯絡客戶處理。

本公司非常重視目前問題,並已採取不同措施,以降低我們在香港的員工可能面臨的風險。

我們把員工、客戶、我們服務的社區之安全放在首位。我們會繼續與有關當局合作,在條件容許的情況下為所有地區提供服務。我們將密切監察事態發展,並適時採取必要的措施,務求將服務的影響減至最低。